Technology has increased the burden on clinicians. The leaders of organizations are now demanding, on the contrary, that it lighten their burdens.



This article is part of a CEO Direction series


Technology has been a cause of clinician burnout, and CEOs believe it must now provide benefits that support the delivery of care, CEOs believe.

Healthcare CEOs face many challenges in leading their institutions – some have a familiar theme, others are new threats, but most have been exacerbated by the impact of the coronavirus pandemic. COVID-19.

These difficulties relate to financial problems that have plagued organizations for years, but also to resources that are at the heart of the functioning of health organizations – as well as at the heart of their missions.

Identifying and managing these challenges will require a mix of technology, management and leadership that will test CEOs, according to leaders of information technology and health services companies surveyed by Health Data Management to assess emerging challenges facing suppliers and the industry.

The companies featured in the interviews are the top performers in healthcare, recognized by the annual Best of KLAS recognition program, selected by the consultancy due to client recognition for their responsiveness to customers, the quality of their products and their knowledge of the industry. . These companies, featured in a new Health Data Management news series, Beyond the Rankings, offer a range of products and services, including electronic health records, enterprise resource planning, artificial intelligence, consulting services, etc.

The insights of these business leaders illustrate how technology can support the evolution of provider healthcare delivery and the key challenges CEOs face.

Staffing Challenges

Nationally, healthcare organizations are facing a shrinking labor pool for nurses and doctors. Burnout due to the pandemic and aging clinical staff are two of the main reasons for the shortages.

Indeed, the US Surgeon General has identified staff burnout as a particular point of attention for healthcare organizations.


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The crisis is expected to worsen, especially among physicians, as demand for clinical staff continues to grow faster than supply, according to the Association of American Medical Colleges, which expected in 2020 a shortage of 54,100 to 139,000 doctors by 2033. The most alarming gaps are expected in the primary care sector and in rural communities.

Suppliers have long struggled with staffing issues, but the need for more staff is now particularly acute. says Ken Graboys, CEO of The Chartis Group.

“It’s not the same question as three years ago,” he explains. “If you look at it through that workforce lens, we have more people leaving the workforce; they have endured trauma over the past three years the likes of which the industry has never seen. Health systems and hospitals have never had to deal with their caregivers – their mental health, their spiritual health and their physical health.

For years, many frontline caregivers viewed IT as an added burden. Now, IT departments must fill the void to help caregivers and make their jobs easier, says Mike Brandofino, president and COO of Caregility.


“NOCs and CIOs need to figure out how to leverage technology to improve the lives of hospital nurses so they don’t feel like they’re constantly overwhelmed.”

Mike Brandofino, President and COO of Caregility


“NOCs and CIOs need to figure out how to leverage technology to improve the lives of hospital nurses so they don’t feel constantly overwhelmed,” says Brandofino. “Another big challenge that (these clinicians) face is feeling like, ‘This technology in the room is there to watch me.’ We really need to work on all of this caregiver experience and make sure they understand why technology can help them.

reduce tension

Physicians have especially felt the burden of moving to digitized records. The American Medical Association has focused attention on physician burnout and the burden that EHR documentation has placed on clinicians.


Outsourcing administrative support is critical for provider institutions, says Kashyap Joshi of Agility Solutions

Healthcare managers need to evaluate the technology to understand the stress that adoption places on users, says Kashyap Joshi, CEO of Agility Solutions. CEOs need to consider whether “by adopting this new process, I will place a burden on my clinical staff – this needs to be thought through. Perhaps it is about taking small steps (in adoption) and do something continuous rather than (immediate),” says Joshi.


Symplr’s BJ Schaknowski on interoperability in light of staffing shortages

Technology is not a silver bullet that will automatically reduce staff stress, especially if systems are not fully integrated, says BJ Schaknowski, CEO of symplr.

“You need more technology; you need more automation, especially when you have such a labor shortage where a lot of these tasks are manual,” he says. If technology provides real support, “our nurses and nursing leaders will spend less time in front of computer screens and more time providing care. But that only happens if you can integrate systems. »

A new focus on consumers is emerging in healthcare, and CEOs know that improving the user experience is essential, adds Helen Waters. vice president and COO at Meditech. “We need to focus on providing an optimized user experience that makes people efficient and happy – reasonably happy to use the tools they have. They’re busy, and they want and expect ease of use. – and they want a lot of mobility.


See the list of articles in this series on CEO leadership