Utilities are adopting Oracle Utilities Cloud applications to improve customer service, billing, asset management, meter management, and other essential services. Today, more than 210 utilities serve 107 million homes and nearly 10 million smart meters worldwide with Oracle Energy and Water cloud solutions.
Oracle Cloud for Utilities solutions include Oracle Utilities Customer Cloud Service, Oracle Utilities Billing Cloud Service, Oracle Customer Experience for Utilities, Oracle Utilities Work and Asset Cloud Service, Oracle Opower solutions and others.
Santee Cooper Improves Reliability Planning
South Carolina-based electric utility Santee Cooper provides generation, transmission and distribution services to more than 200,000 residential and commercial customers. To support a smart metering program critical to its future customer-centric, connected network, Santee Cooper turned to Oracle Utilities Meter Solution Cloud Service.
“To manage and take advantage of the huge datasets delivered with an intelligent, connected grid, Santee Cooper turned to an Oracle cloud-based meter solution,” said Dom Maddalone, CIO at Santee Cooper. “In doing so, we bypassed traditional on-premises meter data management installations in favor of a SaaS offering designed to scale flexibly with a deployment of 200,000 smart meters.”
Grant County PUD breaks through barriers
With 2,777 square miles of high desert in a mostly rural area, Grant County in central Washington State is a farming community. The Grant County Public Utility District (PUD) serves 53,000 meters and 41,000 customers who rely on the utility’s water supply to grow their crops.
To help ensure continued reliable service, Grant County PUD launched a transformation roadmap, including the implementation of Oracle Utilities Customer Cloud Service, to replace legacy platforms and remove barriers to information and decision making.
“We have adopted a cloud-first methodology and philosophy to eliminate major disruptions to past upgrade processes, help our people learn new systems, and enable better transparency and customer access to our services,” said said Cary West, Senior Director – Client Solutions. , Grant County Utility District. “With Oracle’s SaaS service, we have new features every 120 days that allow us to continually move the organization forward with streamlined processes, better employee training, and much-needed customer services.”
City of Carmel Transforms Customer Operations
The city of Carmel, Indiana is often named one of the best places to live in America. Its utility arm has consistently provided safe and reliable water and wastewater services to businesses and residents for over 90 years, mostly at lower rates than surrounding communities. The utility sought digital transformation to completely reinvent its billing and metering systems and build on its global innovation charter.
“Carmel Utilities needed a cloud-based CIS solution that would allow us to elevate our customer service levels, reliably support our advanced metering program, and automate manual processes for customer efficiency. resources,” said Scott Campbell, customer service and billing manager, City of Carmel. “Oracle’s unique global experience in the water industry, combined with the purpose-built capabilities of Oracle Utilities Customer Cloud Service, gave us confidence that we would be fully supported.”