NEW YORK, U.S., July 13, 2022 (GLOBE NEWSWIRE) — Data Bridge Market Research recently published an in-depth research titled Global contact center analytics market guarantees that you will stay better informed than your competitors. This study provides a broader perspective of the market with its comprehensive market information and analysis that facilitates survival and success in the market. The study highlights the recent insights into the market with disrupted trends and product and supply breakdown of the Contact Center Analytics market along with the impact due to macroeconomic headwinds and slowdown mature Western countries. Quantitative statistics with qualitative reasoning are assessed on Contact Center Analytics market size, share, growth and trend influencing factors with before and after impact on global market leaders and emerging actors.

The contact center analytics market is expected to witness a market growth of 17.25% during the forecast period from 2022 to 2029 and is expected to reach USD 4,365.4 million by 2029. The Data Bridge Market Research report on Contact Center Analytics Market delivers analysis and insights into the various factors that are expected to prevail throughout the forecast period while providing their impacts on market growth. The rise of enhanced customer experience management solutions is accelerating the growth of the contact center analytics market.

Access a sample report (including graphs, tables and figures) @

Market Overview:-

The contact center analytics solutions provide the functionality to analyze, structure and capture customer data to obtain a model or predict future results. Analyzing customer data allows businesses to improve vital information that eventually helps them improve the customer experience.

The main factors that are expected to boost the growth of the contact center analytics market in the forecast period are the production of cloud computing. Furthermore, the increase in the need for speech and text analytics is further expected to propel the growth of the contact center analytics market. Additionally, increased compliance requirements are further estimated to dampen the growth of the contact center analytics market. On the other hand, rising cost of investment and consumer data privacy rules and regulations are further expected to hamper the growth of the contact center analytics market over the period.

Additionally, social media analytics will provide more potential opportunities for the growth of the contact center analytics market in the coming years. However, the absence of a clear and holistic analytical approach in contact centers might still challenge the growth of the contact center analytics market in the near future.

Key Players Covered in the Global Contact Center Analytics Solutions Market Report are:

  • Cisco Systems, Inc.,
  • Genpact,
  • Verint VoiceVault Voice Authentication,
  • 8X8, Inc.,
  • Genesys.,
  • Oracle,
  • Mitel Networks Corp.,
  • SAP SE,
  • Enghouse Interactive Inc.,
  • Five9, Inc.,
  • CallMiner.,
  • Global Solutions Service,
  • EdgeVerve Systems Limited,
  • inContact Inc.,
  • Underside,
  • Zoom Video Communications, Inc.,
  • Calabria, Inc., [24], Inc. and Aspect Software, Inc., among others.

Learn more about this Premium Research Report at

Key Coverage in the Contact Center Analytics Market Report:

  • Detailed analysis of the Global contact center analytics market through in-depth evaluation of technology, product type, application and other key segments of the report
  • Qualitative and quantitative analysis of the market along with CAGR calculation for the forecast period
  • Investigative study of market dynamics including drivers, opportunities, restraints, and limitations that may influence market growth
  • Complete analysis of the regions of the contact center analytics industry and their futuristic growth prospects
  • Benchmarking of competitive landscape with key coverage of company profiles, product portfolio and business expansion strategies

Contact Center Analytics Market Segmentation:-

The contact center analytics market is segmented on the basis of components, deployment model, organization size, application, and industry. Growth between segments helps you analyze growth niches and strategies to approach the market and determine your main application areas and the difference between your target markets.

By components

By deployment model

  • On site and on demand

By organization size

  • Large Enterprises and Small and Medium Enterprises

By app

  • automatic call distributor,
  • log management,
  • Risk and Compliance Management,
  • Real-time monitoring and reporting,
  • Workforce Optimization,
  • Customer Experience Management, Others,

Strategic Points Covered in Table of Content of Global Contact Center Analytics Market:

Chapter 1: Introduction, Global Contact Center Analytics Market Basic Information and Product Overview

Chapter 2: Objective of study and research Scope of the Contact Center Analytics Market

Chapter 3: Contact Center Analytics Market Dynamics – Driving Growth Factors, Disruptive Forces, Trends, and Challenges and Opportunities

Chapter 4: Market Driver Analysis, Contact Center Analytics Market Value Chain, PESTEL and PORTER Model, Market Entropy, Patent/Trademark Analysis

Chapter 5: Player analysis; Competitive Landscape, Contact Center Analytics Market Peer Group Analysis, Group Strategic Analysis, Perpetual Mapping, BCG Matrix and Company Profiling

Chapter 6: Display of Market Revenue Size by Type, Application/Vertical or End Users, Other Segments

Chapter 7: To assess the market by country, broken down by country

Chapter 8: Research Methodology

Chapter 9: The data source

For more information, type TOC @

Looking to bring about successful business relationships with you!

Market Trend Reports:

  • Fuel card marketBy fleet type (truck fleet operators, commercial fleet, construction fleet operators, other customer group), card type (universal fuel card, fuel credit cards, NGO corporate cards, network cards, fuel cards on the road), type of vehicle (heavy fleet, light fleet), type of subscription (bearer card, registered card), use case (payment of oil charges, parking charges, payment of toll, fleet maintenance, other payments), technology (smart cards, standard cards), application (refuelling, parking, vehicle service, toll, others), end user (individual, company)
  • Independent Validation and Verification (IV & V) Testing Services MarketBy Type (Comprehensive Independent Validation and Verification Audit (IV & V), Project Based Audit, Third Party Testing, Risk Management, Functional Testing, Load Testing, Regression Testing, Interoperability Testing, Development Testing, Others), Company size (Small and Medium Enterprises, Large Enterprises)
  • Cognitive Data Management MarketBy component (solutions and services), business function (operations, sales and marketing, finance, legal and human resources), deployment type (on-premises and cloud), organization size (small and medium enterprises and large enterprises), Vertical (Banking, Financial Services and Insurance, Health and Pharmaceuticals, Manufacturing, Telecom, IT and Media, Government and Legal Services and Others)

About Data Bridge Market Research:

One absolute way to predict what the future holds is to understand today’s trend!

Data Bridge Market Research presents itself as an unconventional and neoteric market research and consulting company with an unparalleled level of resilience and integrated approaches. We are committed to unearthing the best market opportunities and fostering effective information for your business to thrive in the market. Data Bridge strives to provide appropriate solutions to complex business challenges and initiates an effortless decision-making process. Data Bridge is a suite of pure wisdom and experience that was formulated and framed in 2015 in Pune.

Data Bridge Market Research has over 500 analysts working across different industries. We have served over 40% of Fortune 500 companies globally and have a network of over 5,000 clients worldwide. Data Bridge is expert in creating satisfied customers who rely on our services and rely on our hard work with certainty. We are pleased with our glorious 99.9% customer satisfaction rating.

Contact us:-

Data Bridge Market Research
USA: +1 888 387 2818
UK: +44 208 089 1725
Hong Kong: +852 8192 7475
E-mail:- [email protected]