SAO PAULO–(BUSINESS WIRE)–The digital transformation of Brazilian businesses has moved rapidly from concept to execution in recent years, especially as businesses grapple with the effects of the COVID-19 pandemic, according to a new research report released today. by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory company.
The 2021 ISG Provider Lens™ Digital Business – Solutions and Service Partners report for Brazil reveals that companies in the country have been under intense pressure to choose, execute and scale digitalization solutions when technology and the demands of the pandemic began to evolve faster than most organizations. Many companies have been forced to reposition themselves and focus on new market realities as requirements change.
“Digital transformation requires resilience and a focus on customer value. A company’s perception of digital maturity can contribute to its growth and success,” said Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research.
“Not all Brazilian companies that try to follow trends quickly have achieved the same results,” Aase said. “This underscores the importance of engaging with service and solution partners, such as specialist consultants, who have a broad and detailed technology portfolio and extensive experience in managing change.”
In the changing conditions of the past year, contactless customer service solutions, virtual interactions between employees and partners, and the use of AI to predict supply chain disruptions were among the topics hottest for businesses in Brazil, the report says. The rapid growth of e-commerce during the pandemic has made sales and logistics requirements increasingly complex. Companies were looking for service providers with expertise in process digitization, automated data analytics, storage and distribution automation, and delivery operations.
Environmental, social and governance (ESG) considerations have also emerged as an important priority for Brazilian companies, according to ISG. Many are striving to improve their transparency, ethics, integrity and above all sustainability, in part thanks to investment fund decisions to prioritize ESG performance. Along the way, companies have reshaped their approaches to raw materials, manufacturing, distribution and recycling to create a circular supply chain.
Around the world, including in Brazil, digital transformation has become the path to success across industries, enabling organizations to become more agile and competitive, according to ISG. New technologies have improved companies’ design, production, sales, supply chain and human resource processes and enabled better customer experiences that have boosted results.
The 2021 ISG Provider Lens™ Digital Business – Solutions and Service Partners report for Brazil assesses the capabilities of 34 providers in four quadrants: digital business advisory services, digital customer experience services, supply chain transformation services digital and sustainability and decarbonization services.
The report identifies Stefanini and Wipro as leaders in all four quadrants. It names Accenture and BRQ as leaders in three quadrants each and Deal, Deloitte, IBM and T-Systems as leaders in two quadrants each. CI&T, Infosys, Logicalis, PwC, Schneider Electric, Siemens Energy and Sustainable Carbon are named leaders in one quadrant each.
Additionally, Accenture, Deloitte, Nação Digital, Sinqia, and TOTVS are named as rising stars—companies with a “promising portfolio” and “high future potential” as defined by ISG—in one quadrant each.
Custom versions of the report are available from BRQ, MadeinWeb and T-Systems.
The ISG Provider Lens™ Digital Business – Solutions and Service Partners 2021 Report for Brazil is available for subscribers or for a one-time purchase on this web page.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind to combine data-driven empirical research and market analysis with the real-world experience and insights of the global advisory team. from ISG. Companies will find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to client companies. from ISG. The search currently covers providers offering their services worldwide, across Europe, as well as the US, Germany, Switzerland, UK, France, Nordics, Brazil and in Australia/New Zealand, with additional markets to be added in the future. For more information on the ISG Provider Lens research, please visit this webpage.
A complementary research series, the ISG Provider Lens Archetype Reports, offers an initial assessment of providers from the perspective of specific buyer types.
ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and consulting. A trusted business partner to more than 700 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep expertise in industry and technology and its world-class expertise. research and analysis capabilities based on the most comprehensive market data in the industry. For more information, visit www.isg-one.com.